Emergency Tips

Your home deserves the best. We can deliver it, starting with expert advice on how to immediately prevent more damage.

When fire, smoke or water unexpectedly damage your home, the first steps you take could mean the difference between a small cleanup and a more costly and time consuming restoration.

Knowing when to call in a professional can also save you time in getting your life back to normal and money by preventing further damage to your home.

ServiceMaster Restore® restoration professionals help return your home to normal as quickly as possible while restoring your peace of mind that the job was done right.

Water Damage | Fire Damage | Vandalism

Services


About Us

Your cleaning and restoration specialists ServiceMaster Restore of Fraser Valley has been servicing the Fraser Valley and surrounding areas, including Chilliwack, Abbotsford, Mission, Maple Ridge, Langley and Hope, for over 10

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Water Damage

What to Do

  • Damage from water and bacteria growth can begin within hours. Call for professional help.
  • Remove as much water as possible by mopping and blotting.
  • Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing your wall-to-wall carpet.
  • Lift draperies off the floor, loop through a plastic coat hanger and place the hanger on the drapery rod.
  • Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs.
  • Move photos, paintings and art objects to a safe, dry location.
  • Do not remove books from shelves. Instead, pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying.
  • Open drawers, closets and cabinet doors to enhance drying.

What Not to Do

  • Do not enter a room with standing water until electricity has been turned off.
  • Do not use a regular household vacuum to remove water.
  • Do not lift tacked-down carpet without professional help.
  • Do not use electrical appliances while on wet carpet or flooring.
  • Do not disturb visible mold.
technicians
mold

Fire Damage

What to Do

  • Corrosive by-products can cause irreversible etching in as few as 72 hours. Call for professional help.
  • If the temperature is above 60°F, air out the house to reduce smoke odor.
  • Clean Formica, chrome, porcelain and aluminum fixtures to prevent permanent tarnishing or etching.
  • Change the air filter on your furnace if it uses forced air.
  • Tape damp cheesecloth over returns and supply registers to capture loose soot in the air.
  • Discard any open food packages.
  • If the electricity is off, clean out the refrigerator and leave doors propped open.
  • Send clothing with heavy smoke damage to a qualified restoration dry cleaner.

What Not To Do

  • Do not touch anything with your bare hands. Oil from your hands can permeate upholstery, walls and woodwork, causing additional damage.
  • Do not wash walls. Incorrect cleaning could compound the soot residue.
  • Do not attempt to clean carpets or upholstered furniture.
  • Do not use electrical appliances until having them checked.
  • Do not use ceiling fixtures if the ceiling is wet.
house on fire
kitchen fire

Vandalism

What to Do

  • Fast action is required to prevent further damage. Call a restoration professional to remove damage caused by vandals.
  • Make a list of all damage.
  • Use a shop vacuum to remove glass particles from carpet and upholstery.
  • Remove any debris from carpet or interior walls. Scrape or blot carpets and furniture - do not rub.
  • Wash egg or other residue from the building exterior using water.

What Not To Do

  • Do not use household cleaning products on fabrics, upholstery or carpets.
  • Do not attempt to remove chemical stains, including ink or paint.
  • Do not operate damaged electrical appliances.
bullet hole
graffiti

News

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Common Causes of Basement Flooding

Since basements are built partially if not fully below ground, they’re prone to flooding. For that reason, a basement flood

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ServiceMaster Restore

Very professional. Response time very good.

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B.C.L.

Very professional. Response time very good.


G.V.S.C.

Rapid response


C.M.H.

Quick efficient service.


S.L.L.

thank you for your great service


A.W.L.

The quick response from your company was very commendable. The gentleman that came was very friendly.


W.W.L.

This is our first time using Service Master and, although I hope we never have to again, we would definitely call them again if need be. They handled our water leak with great professionalism...we always knew what was happening and they never made me feel like any question was stupid or silly. Nicole was fabulous at keeping us updated on what was happening and when and also dealing with our insurance company.


W.B.S.L.

We had great service and the repairs were completed on schedule.


A.L.W.M.C.P.L.

I was very impressed that service master was onsite and labelling everything within a couple of hours of the fire being put out.


U.C.E.P.

Fast response to requests for emergency service, and the turn around time for remediation work and budgetary quotes is competitive and high quality of service.


F.O.O.E.

Prompt service. Nice Staff.


E.V.N.

Your service is very good...it does take a lonnnnng time to complete your job...


O.O.S.E.

We were extremely well taken care of. Everyone involved from office to trades were professional, capable and friendly. Easy to contact and quick to answer questions. We felt well taken care of during an otherwise stressful restoration insurance claim. I highly recommend Service Master to anyone.


W.P.N.

Prompt and friendly


R.H.L.

Quality workmanship from all tradespeople.


Gladwin Heights United Church

I found Yale Fasolino to be extremely helpful and with some extra ideas which would assist us in the future. He was easy to deal with and had the subcontractors well organized and on time. Thank you Yale


E.H.L.

Excellent job great people to work with and keep us informed throughout the ordeal. Thank You for the Blue Ribbon Service.


G.M.N.

Friendly, competent workers. Came after hours to take care of an issue that needed attention!


Green Gables Lms710

Prompt Service - come precise at agreed time consistently. Very personable, considerate, polite and respectful Do a thorough job from start to finish. Excellent Service - high quality from all staff


B.L.

They did a good job.


Harrison Beach Hotel

Quick speedy service with the most approachable people Adam Goy is superb at what he does:)


Dow Clarkson

Very Prompt when called. Have worked with Adam Goy before and find him very professional and helpful. Have been involved on Strata Council for 9 years now AND HAVE always used Service Master. Used to be Robert Bruce.


L.V.G.

everything was cleaned to our satisfaction.


Gary Yost

I like the services, the people were friendly and helpful and did a good job to restore the damage to our apartment.


G.A.

Service Master was very quick in the response, gave good understandable advise, and was very professional. The three companies (plumber, drywall and flooring) sent out to our location to do the actual repair work, were very professional, hard working and did an excellent job. A big Thank You to all who were involved. Name removed.


J.G.

good communication about renos ie. times, dates etc. friendly staff


D.S.

Good workers and polite


E.W.

Very friendly and fast service. Gave us peace of mind at our time of need. The workers were all very friendly and willing to help.


Alba Boris

very cooperative with resident and good followup Hillside House Strata - White Rock BC


Laurentia X

You guys were very helpful. Probably the easiest problem I had to deal with and you get the credit for that. :) Thanks


J.C.

Good and friendly service.